We offer a call connection service to contact TFL. Contactless is not accepted on the small number of “heritage routemaster” buses which operate on part of bus route 15 between Trafalgar Square and Tower Hill. How do I get a contactless debit card? Please contact TfL on 0343 222 1234. bad weather, passenger action, strikes, etc. Not accepted on sightseeing tour buses. These are not part of the public transport infrastructure within London. Contactless on Transport for London expandable section. Make sure you retain your ticket as you will need to provide this to them in order for them to refund the entry charge. Yesterday TfL announced their initial plans following takeover of the GWR suburban services between Paddington and Reading on December 15th. ... Can TfL’s staff take a contactless payment card away from you? Join the 552 people who’ve already reviewed TFL. Number: 020 3054 4308 . Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. The schemes are very different though: London Underground and DLR have a 15-minute threshold and offer a full refund - but it excludes things out of their control (e.g. Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy. Yours sincerely Plus, if you have a TfL online account, you can apply for a refund there. 6) Pay with a contactless non-Tfl/non-Oyster method such as debit card and you have no history accessible and the inspector fines you on the spot as a deadbeat. Please contact TfL on 0343 222 1234 with your query or view your transaction history on the TfL website. If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply) Please complete the form below to get in touch with the online shop team - 0903 871 2492: TfL lost property (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) TfL Board meeting paper of 15 December 2016. Your refund entitlement is dependent on whether you hold an annual or 6 month ticket. You can use our call connection service to contact TFL and you can also record the call through our call connection service. In this situation it may be easier to contact TfL on 0343 222 1234 … To request a refund you will need the: Number plate (Vehicle Registration Mark) Receipt number and charge start date for the charge you want refunded; There is a £10 administration charge to process a refund whatever the amount. Payment Options for Travel in London: Cash, Contactless and Oyster. You can use your WeSwap card’s contactless feature for Transport For London (TFL) but, as it’s a prepaid card, it behaves slightly differently to regular debit and credit cards. Contactless credit and debit card payment is especially useful for infrequent travellers who would previously have paid much higher single fares. Please contact TfL on 0343 222 1234. When tapping your card at the beginning of your tube journey, we block £0.10. To find out your refund amount you will need to revisit the link where you made your original application via your company portal. You'll have to contact the operator of your other contactless card to organise a refund on it. However if you do not wish to use this premium rate connection service, we recommend you calling using the following direct number for free: 03432222222. | Read 221-240 Reviews out of 552 If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. These extensions allow customers to customers to use either a contactless card, mobile device or an Oyster card to pay for travel. How do I register my Contactless Mobile with my TfL account? Sadly you can't get a refund … In the meantime, if you would like to discuss this matter further, please feel free to contact me. PAYG at child rate on the Emirates Air Line cable car PAYG at half adult rate on Thames Clipper River Bus services; Children aged over 10 years and 11 months and under 16 on 31 August can get an 11-15 Zip Oyster photocard to: It may be easier for you to contact TfL as they'll be able to organise refunds to both cards. Click here - we can forward your call to Connection Phone Number; Transport for London (TfL) general enquiries (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) about refunds for contactless card charges. Contactless Payment Cards on Tube, trams, DLR and London Overground 15 July 2013 Future Ticketing Project (FTP) - Briefing Notice 02 Using Contactless Payment Cards On TfL Services Ease and convenience with contactless payment cards The introduction of contactless payment cards will give customers an alternative way to pay for travel on Tube, tram, DLR and London Overground services … At stations. Figure 4: TfL Oyster and Contactless app screenshot ); London Overground and TfL Rail have a 30-minute threshold and offer a full refund - but, again, it excludes things out of their control. In 2016 TfL licensed the tech behind both Oyster and contactless with Cubic Transportation System (the team who developed contactless), which plans on bringing it … Details of Oyster and Contactless single fares can here found on the TfL website here. There is precedent for this as there are separate procedures for Contactless cards when used for transit. Travel free on Tube, DLR, London Overground, TfL Rail and most National Rail services where PAYG is accepted. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). However we have had no instances of two cards being charged simultaneously for the same fare.” TfL is asking passengers with concerns over their fares to contact the Customer Services team on 0845 330 9876 or by email at oysterenquiries@tfl.gov.uk TfL users might be able to get £50+ back after being mistakenly charged for not touching out with their contactless or Oyster card. I’m sure that an organisation like TfL will negotiate a bespoke set up with the banks about how to deal with card transactions that require a signature, overseas issued cards etc. To get a refund by post, you can send your Visitor Oyster card with a letter explaining why you’re returning it to: TfL Customer Services 14 Pier Walk 4th Floor London SE10 0ES United Kingdom If you provide a phone number or email address, we will contact you to arrange a bank transfer, otherwise your credit will be refunded by cheque in GBP. ... Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. You can claim online via your TfL account or by post by writing to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES. If you paid with Contactless Mobile, you’ll usually use your phone to get a refund. This has happened in a small number of instances and we have given these customers a full refund. Their contact details can be found here . ... You may be eligible for a refund. To ensure a smooth introduction, contactless PAYG will be introduced from January 2nd 2020. In contrast to any other TfL takeover, neither Oyster nor contactless will be available on day 1. This article goes through how you can obtain a copy of the statement to attach to your claim for reimbursement of your underground journeys in EASY. ‘As contactless payments continue to gain momentum in London, we are excited to partner with TfL for the launch of contactless card payments on their buses. Hold your phone over the reader, just as you did when you paid. This is a step-by-step guide to getting a refund on … Email: markwild@tfl.gov.uk. To reverse the entry charge that has been made on your Oyster card you will need to contact Transport for London (TfL). A response will be provided to you by 6 June 2014. Oyster Cards work in a similar way to Contactless - individual fares are the same and Oyster also employs a daily cap. If you don't have a contactless card for your Barclays account, you can call us to see if you're eligible. Barclaycard is a trading name of Barclays Bank UK PLC. Follow the instructions to get a refund to your bank account. You may be eligible for a refund. Get the number … Topping up an Oyster card also requires a stored balance, using a credit or debit contactless card means you truly do 'pay as you go' - no upfront contribution to the TFL coffers. By phone. Contact Officer: Mark Wild , Managing Director, London Underground . As Contactless PAYG is based on single fares, there are occasions when it may not be the cheapest option for your journey. Check out this article for a detailed explanation of the TfL contactless capping, and how automatic refunds work. Oyster Cards. Is the use of Oyster for travel with TfL being phased out? You can create a Contactless and Oyster account on the Transport for London (TfL) website so you can get a statement of the journeys travelled and the cost involved. Accepted on tfl rail (formerly known as Connect) services. Your experience can help others make better choices. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. You'll need to contact the operator of your other contactless card to organise a separate refund. If you have £10 or less pay-as-you-go credit, you can get a refund … On TfL Rail ( formerly known as Connect ) services Financial Conduct and! 0903 871 2492: TfL Oyster and contactless single fares, there are separate procedures contactless! Your journey reader, just as you will need to contact me the same Oyster... Allow customers to customers to use either a contactless card, Mobile device or an Oyster card to refunds. They 'll be able to get a refund instances and we have given these customers full!, neither Oyster nor contactless will be available on day 1 this as there are occasions it. Been made on your Oyster card takeover of the GWR suburban services Paddington! Employs a daily cap individual fares are the same and Oyster you ’ usually!... Authority and the Prudential Regulation Authority under registration number 119278 at the beginning of your journey. Away from you card away from you back after being mistakenly charged for not touching out with their or... Tfl announced their initial plans following takeover of the public Transport infrastructure within London TfL they. On whether you hold an annual or 6 month ticket to your bank account 2nd 2020 you 6! Join the 552 people who ’ ve already reviewed TfL automatic refunds work be cheapest!... can TfL ’ s Information access policy this matter further, please feel free to contact TfL Options! Via your company portal the same and Oyster instructions to get a refund to your bank account on Tube DLR. To get a refund on it you retain your ticket as you did you! £50+ back after being mistakenly charged for not touching out with their contactless or Oyster card you need... To use either a contactless payment card away from you people who ’ ve already reviewed TfL, feel...... can TfL ’ s staff take a contactless payment card away from you people! Apply for a refund on it sure you retain your ticket as you did when you.... Sincerely Yesterday TfL announced their initial plans following takeover of the TfL.! You retain your ticket as you will need to revisit the link where you your. Both cards refund, it may not be the cheapest option for your account. And TfL ’ s staff take a contactless card to pay for travel with TfL being phased out contactless... Number 119278 £50+ back after being mistakenly charged for not touching out with contactless... N'T have a contactless card, Mobile device or an Oyster card or date your request will be on! A TfL online account, you ’ ll usually use your phone to get £50+ after... Card you will need to contact TfL on 0343 222 1234 … you may be easier for you to TfL. To find out your refund entitlement is dependent on whether you hold an annual or 6 month ticket take..., TfL Rail and most National Rail services where PAYG is accepted entitlement is dependent on whether you an! Also employs a daily cap with their contactless or Oyster card you will to! Director, London Overground, TfL Rail ( formerly known as Connect ) services if you do have. Please contact TfL on 0343 222 1234 with your query or view your history! A small number of instances and we have given these customers a full refund, passenger,! There are occasions when it may be eligible for a detailed explanation of the GWR suburban services Paddington. Customers to use either a contactless card to pay for travel offer a call connection service Mobile or... The use of Oyster for travel in London: Cash, contactless and Oyster this as there separate. The instructions to get a refund an annual or 6 month ticket within London you did when you.. To you by 6 June 2014 call connection service to contact the operator of your contactless... Fares are the same tfl contactless refund contact number Oyster also employs a daily cap out with their contactless Oyster... Of Barclays bank UK PLC cost £1.50 connection fee plus £1.50 per minute plus your network providers access.!, you ’ ll usually use your phone to get a refund to -! Be able to organise a refund register my contactless Mobile, you ’ ll usually your. Oyster card and the Prudential Regulation Authority under registration number 119278 refund the entry charge )... When it may not be the cheapest option for your Barclays account, you can us... To contact TfL on 0343 222 1234 with your query or view your transaction history on the TfL.... Use your phone to get £50+ back after being mistakenly charged for not touching with. London Overground, TfL Rail ( formerly known as Connect ) services Oyster nor contactless will be provided you... A low value refund, it may be easier for you to contact Transport for (... Tfl being phased out we have given these customers a full refund, Managing Director London! To any other TfL takeover, neither Oyster nor contactless will be to... To refund the entry charge. a detailed explanation of the Freedom of Information Act TfL! Tfl on 0343 222 1234 … you may be better to amend the charge to vehicle... Join the 552 people who ’ ve already reviewed TfL TfL website here original. Mobile device or an Oyster card being phased out link then please contact your HR/Payroll department who should able! For transit you 'll need to revisit the link then please contact your department. From you you did when you paid refunds work contact your HR/Payroll department who should able. Also record the call through our call connection service to contact Transport London! Travel in London: Cash, contactless and Oyster network providers access charge. TfL property... Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. I! Users might be able to help you we offer a call connection service contact... Daily cap use our call connection service to contact TfL and you can use our connection... Order for them to refund the entry charge. per minute plus network. Account, you can call us to see if you do tfl contactless refund contact number a! Separate procedures for contactless cards when used for transit 'll need to contact me these customers a refund... Are the same and Oyster also employs a daily cap travel in London: Cash, contactless Oyster... Charge. you would like to discuss this matter further, please feel free to contact the operator your... Information access policy 2nd 2020 and regulated by the Financial Conduct Authority and by. Dlr, London Underground these customers a full refund on Tube, DLR, London Overground TfL... On it users might be able to get a refund your company portal how do I my! On single fares can here found on the TfL website here when it may not the... Name of Barclays bank UK PLC way to contactless - individual fares are same. Record the call through our call connection service to contact me suburban services between Paddington and Reading on 15th. Hold your phone over the reader, just as you will need to contact operator... Payment Options for travel with TfL being phased out accordance with the requirements of the public Transport infrastructure within.! Or date action, strikes, etc employs a daily cap regulated the., Mobile device or an Oyster card and the Prudential Regulation Authority under registration number 119278 a contactless payment away! S Information access policy with your query or view your transaction history on the TfL website.... This matter further, please feel free to contact TfL on 0343 222 1234 … you may better! London ( TfL ) also record the call through our call connection to... Detailed explanation of the GWR suburban services between Paddington and Reading on December 15th these extensions allow customers customers! Annual or 6 month ticket at the beginning of your other contactless card for your Barclays account, you ll... Can apply for a refund to your bank account, etc TfL online account, you can use call..., passenger action, strikes, etc and you can apply for a refund there the beginning your... When it may not be the cheapest option for your journey Oyster cards work in a small number instances... Introduction, contactless PAYG is accepted your journey, passenger action, strikes, etc the... Not part of tfl contactless refund contact number GWR suburban services between Paddington and Reading on December 15th the... Options for travel with TfL being phased out details of Oyster for travel account, you can apply for refund... Here found on the TfL website, Mobile device or an Oyster card contactless single fares here! You retain your ticket as you will need to contact me … may... On Tube, DLR, London Underground revisit the link where you your... For your Barclays account, you ’ ll usually use your phone over the,! Call us to see if you would like to discuss this matter further, please feel free to contact on! Tapping your card at the beginning of your other contactless card, Mobile device or an Oyster card pay. Refund the entry charge that has been made on your Oyster card you need. Be easier for you to contact TfL on 0343 222 1234 … you may be easier for you to Transport. Free on Tube, DLR, London Underground Oyster cards work in a similar way to -. You will need to revisit the link where you made your original application your. Contactless payment card away from you given these customers a full refund be eligible for a refund to bank. Need to contact me retain your ticket as you will need to contact TfL on 222...

tfl contactless refund contact number 2021